pknew Privacy Policy Your Information Is Protected

1. Introduction

pknew is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") will inform you how pknew collects your personal information, the purposes for which it is used, who it is shared with, and what measures are taken to keep your information secure.

By accessing this website pknew.cam or using our services, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform. This Policy may be updated from time to time; any changes will be published on this page along with the date of the update.

SSL Encryption Protection: All data transmitted on pknew is secured through SSL (Secure Sockets Layer) encryption technology, which prevents unauthorized access by third parties.

2. What Information We Collect

We collect the minimum personal information necessary to provide our services. The different types of information are described below:

2.1 Registration and Identity Information

Full Name: Your name as it appears on your national ID card or passport.
Date of Birth: To confirm that you are 21 years of age or older.
Email Address: For account-related communications and security notifications.
Mobile Number: For verification and emergency contact purposes.
National ID Number or Passport Number: For identity verification (KYC) purposes.

2.2 Financial Information

bKash, Nagad, Rocket, or Upay mobile banking account numbers (for transaction processing).
Bank account details (applicable for bank transfers).
Deposit and withdrawal history.

2.3 Technical and Device Information

IP address and geographic location (at the country level).
Browser type, version, and operating system.
Device identifier (Device ID) and session token.
Usage data collected through cookies and similar tracking technologies.

2.4 Gaming Activity Information

Play history, bet amounts, and results.
Records of bonuses and promotions received.
Time spent on the platform and type of activity.

Mandatory vs. Optional: Providing registration and financial information is mandatory — accounts cannot be created or transactions completed without them. Technical information is collected automatically and is essential for ensuring platform security.

3. Purpose of Using Information

pknew uses the information collected about you only for the legitimate purposes listed below:

Account Management: To create, verify, and maintain your account.
Service Delivery: To process deposits, withdrawals, and ensure gaming services.
Identity Verification (KYC): To prevent fraud and confirm age.
Customer Support: To resolve your questions and complaints with 24/7 Bengali language support.
Security and Fraud Prevention: To detect suspicious activity and keep the platform secure.
Marketing and Promotions: To inform you about relevant offers and bonuses based on your consent.
Legal Compliance: To meet applicable legal obligations and fulfill regulatory requirements.
Platform Improvement: To analyze user experience and improve the quality of services.
Responsible Gaming: To identify patterns of excessive play and provide support to users.

We will not use your information for any purpose other than those stated above. You may opt out of marketing communications at any time.

4. Information Sharing and Disclosure

pknew does not sell, rent, or transfer your personal information to third parties in any unauthorized manner. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology services, and user verification. These partners are provided only the information necessary for their specific tasks and are required to comply with our privacy standards.

4.2 Legal Obligations

We may provide the necessary information in response to a court order, legal process, or valid request from a government authority. In such cases, only the information legally required will be shared.

4.3 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. We will notify users before any such change takes place.

We will never: sell your personal information to marketing companies, disclose it to third parties without your consent, or retain your financial information unnecessarily.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the pknew website. Cookies are small text files stored in your browser that improve the functionality of the platform.

5.1 Types of Cookies

Essential Cookies: Required for login sessions, security tokens, and the basic functionality of the platform. These cannot be disabled.
Functional Cookies: Used to remember your preferences, language settings, and personalized experience.
Analytical Cookies: Used to analyze platform usage statistics and improve services.
Marketing Cookies: Used to display relevant offers based on your interests (only with your consent).

5.2 Cookie Controls

You can manage cookies at any time from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6. Data Security Measures

pknew applies industry-standard security measures to keep your personal and financial information secure:

SSL/TLS Encryption: All data transmission is conducted through encrypted channels.
Two-Factor Authentication (2FA): An additional layer of security for account login and important transactions.
Encrypted Database: All sensitive information stored is kept in encrypted form.
Regular Security Audits: Regular security assessments are conducted by third-party experts.
Access Controls: Only authorized personnel may access user information for specific and necessary purposes.
Fraud Detection System: Suspicious activity is automatically detected and prevented.

However, no transmission of information over the internet is ever 100% secure. We make every effort, but if any data breach occurs, we will act promptly and notify affected users.

7. Data Retention Period

pknew retains your personal information only for as long as necessary. The retention period depends on the type of information and its purpose:

Account Information: For the duration the account is active and for a minimum of five (5) years after the account is closed.
Financial Transaction Records: A minimum of seven (7) years as required by legal obligations.
Verification Documents (KYC): Five (5) years after the end of the relationship.
Gaming Activity Logs: Three (3) years for security and dispute resolution purposes.
Technical Logs and Cookie Data: A maximum of 12 months.

After the designated period, information is securely deleted or anonymized in a way that no longer allows you to be identified.

8. Your Rights

You have the following rights regarding your personal information:

Right of Access: The right to know what information we hold about you.
Right to Rectification: You may request correction of any inaccuracies in your information.
Right to Erasure: You may request deletion of your information under certain circumstances.
Right to Restrict Processing: You may request that the use of your information be limited for specific purposes.
Right to Data Portability: You may request that your information be provided in a structured format.
Right to Object: You may object to the sending of marketing communications or to the processing of your information.
Right to Withdraw Consent: You may withdraw consent previously given at any time.

To exercise these rights, contact our support team via live chat or email. We will process your request within 30 days.

Please Note: The exercise of certain rights may be subject to limitations due to legal obligations or legitimate interests. For example, financial transaction records are required by law to be retained for a specified period.

9. Protection of Minors

pknew provides services only to individuals who are 21 years of age or older. We do not knowingly collect or process the personal information of any person under the age of 21.

An age verification process is carried out at the time of registration. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted. Parents or legal guardians may contact us in such situations.

10. Policy Changes and Updates

This Privacy Policy may be revised from time to time due to business needs, legal changes, or technological developments. For any significant changes, we will:

Publish the updated policy on this page.
Update the "Last Updated" date at the top of the page.
Notify you at your registered email address about important changes.

If you continue to use our platform after changes have been made, you will be considered to have consented to the revised policy. We therefore recommend that you visit this page regularly.

pknew Privacy Policy