Frequently Asked Questions
All your questions about pknew answered here
From opening an account to withdrawing money via bKash — find clear and detailed answers to the most common questions from Bangladeshi players, all in one place on this page.
pknew is a popular online gaming platform in Bangladesh offering cricket betting, slots, live casino, and many more games. New or experienced — all kinds of players have various questions. Below we have organised the most frequently asked questions into five categories so you can quickly find the answer you need. Use the links below to go directly to a specific category.
Account and Registration
Creating and Managing Your Account
To create an account at pknew, you need an active mobile number, a valid email address, and a strong password. The registration process is fully available in Bengali and can be completed in just a few minutes. You must be at least 21 years old — this is a mandatory requirement.
No. According to pknew's policy, a player may only hold one account. Creating multiple accounts may result in them being suspended and any associated bonuses being cancelled. If you have a problem with your existing account, contact our 24/7 live chat support directly.
Click the "Forgot Password" option on the login page and enter your registered email or mobile number. A verification code will be sent — use it to set a new password. If you have trouble, get help from pknew live chat — we are always ready to assist.
Yes, identity verification may be required before large withdrawals, for security purposes. You will generally need to submit a copy of your National ID (NID) or passport. This process ensures the security of your account and is handled with complete confidentiality.
Absolutely. The pknew website is fully mobile-friendly and can be easily accessed from any Android or iOS device browser. You can enjoy all games, betting, deposits, and withdrawals without downloading a separate app.
Deposits and Withdrawals
Payment Methods and Transactions
Deposits from bKash to a pknew account are usually instant — in most cases the balance is credited within a few seconds. Occasionally, network congestion may cause a delay of 5-10 minutes. If it takes more than 15 minutes, contact support with your transaction reference number.
The minimum deposit amount is ৳300 (the same for all payment methods). The minimum withdrawal amount is ৳1,000. You can make multiple small deposits, but the minimum amount must be met at the time of withdrawal.
Withdrawals at pknew can be made via bKash, Nagad, Rocket, Upay, and bank transfer — five methods in total. After submitting a withdrawal request, the money generally reaches your account within 30 minutes to 3 hours.
pknew does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges — this is governed by that service's own policy. Check your mobile banking app for details.
Withdrawals via Nagad are generally completed within 30 minutes to a maximum of 3 hours. Requests are processed within this timeframe even at night or during busy periods. After submitting a withdrawal request, check your pknew account's transaction history to track the status.
Games and How to Play
Cricket Betting, Slots and Live Casino
To bet on BPL matches, first log in to your pknew account and go to the cricket section. Select a match and choose your preferred bet market — such as match winner, total runs, wickets, or over by over. Confirm the bet amount and odds, then submit your bet slip.
Yes, pknew offers live in-play betting. Odds update in real time during IPL, T20 World Cup, BPL, and international matches. Since there is less time to make decisions in live betting, it is important to understand the match situation and act quickly.
RTP (Return to Player) is the long-term average payout rate of a slot or game. It indicates how much money may theoretically be returned on average for every ৳100 wagered — however, this is an average across millions of spins, not a guarantee for a single session. A higher RTP means a greater chance of getting more value over time.
The slot games available at pknew are made by internationally recognised game developers such as Pragmatic Play, PG Soft, JILI, and Spribe. These games use RNG (Random Number Generator) technology, which ensures every outcome is completely random. Fair play is our core principle.
Aviator is a crash game by Spribe in which a plane flies and a multiplier keeps increasing. You need to cash out before the plane crashes — cashing out at the right moment can multiply your bet many times over. If you do not stop in time, there is a risk of losing the entire bet, so play carefully.
The pknew live casino section features live roulette, live blackjack, live baccarat, and several game shows run by Evolution Gaming and Ezugi. Real-time interaction with real dealers gives the game a completely live feel.
Bonuses and Promotions
Welcome Bonus, Cashback and VIP Benefits
After opening a new account at pknew, you can receive up to a 200% bonus of up to ৳8,000 on your first deposit. For example: if you deposit ৳1,000, you will receive an additional ৳2,000 bonus, making your total balance ৳3,000. A minimum deposit of ৳300 is required to activate the bonus.
The wagering requirement for the welcome bonus is 15x. This means the amount earned becomes withdrawable after wagering 15 times the bonus amount. For example: for a ৳2,000 bonus, a total of ৳30,000 must be wagered.
There is no separate application needed for the pknew VIP program — your tier advances automatically through regular play. There are four tiers: Bronze, Silver, Gold, and Platinum. The more active you are, the faster you move up.
Weekly cashback rates by VIP tier: Bronze — up to 0.4%, Silver — up to 0.8%, Gold — up to 1.1%, Platinum — up to 1.5%. Cashback is added to your account automatically every week.
Yes, the pknew welcome bonus can be used across all sections — cricket betting, slots, and live casino. However, specific promotions may have their own terms and conditions. Read the detailed terms of each offer or ask support for clarification.
Safety and Responsible Gaming
Data Protection, 21+, Self-Exclusion and Support
Yes, pknew uses SSL encryption technology to keep all data transfers secure. Your password and payment information are stored in encrypted form. Your personal information is not shared with any third party.
No. pknew is strictly for people aged 21 and above only. Minors are not permitted to create or use an account. Age must be verified during the verification process, and if a minor is identified, the account will be closed.
Yes, pknew provides a self-exclusion facility. If you feel your gaming habits are getting out of control, contact us via live chat or email to request that your account be suspended temporarily or permanently. Your wellbeing is our priority.
Some common signs: repeatedly playing to recover lost money, reducing time with family or at work in favour of gaming, being unable to control the amount you play, or continuing to game despite financial difficulties. If you notice these signs, take a break and visit our responsible gaming page.
pknew's support team is active seven days a week, 24 hours a day. For assistance in Bengali, use live chat directly — it is the fastest method. If you prefer to contact us by email, write to [email protected].
Still have questions?
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